ITIL Foundation

  1. Courses Offered
  2. IT Service Management
  3. ITIL Foundation

ITIL Foundation

The IT Infrastructure Library (ITIL®) is the most widely accepted set of IT Service Management best practices in the world. This ITIL® Foundation Certification training course will help boost your command over the basic concepts, principles, methodology, and terminologies used in the ITIL® lifecycles. Moreover, you’ll be thoroughly trained and prepared for the ITIL® Foundation Exam which is a prestigious entry level certification for IT professionals.

Course Objectives :

The training focuses on the necessary elements, concepts and terminologies associated with ITIL service management, including ITIL lifecycle phase interactions and best practices. ITIL® 4 is the latest release of the ITIL framework, designed to provide a more practical viewpoint to the ITIL lifecycle with best practices from other complementary platforms such as Agile, DevOps and Lean. The objective of this course is to provide a foundational level of understanding of the ITIL 4 framework, key elements, concepts and terminologies associated with ITIL service lifecycle, and how it has evolved to adopt modern technologies and operational processes. The course covers all necessary concepts in the service management framework to support candidates studying for the ITIL 4 Foundation Certification Exam.

Live ONLINE TRAINING

✔ 48 Hours of Live Online Training
✔ 6 Chapter Tests and Evaluation Tests
✔ 18 Professional Development Units (PDUs)
✔ Interactive Case Study, Sample Papers
✔ 24X7 eLearning Access, and support over Email
✔ Certified Trainer and Mentorship from industry experts
✔ Get Completion Certificate from
E-Learning Pro Academy

Offer Price: ₹ 74,526

Self Paced Course

✔ 37 High Quality Videos
✔ 18 PDUs and 2 Mock Tests
✔ Downloadable Podcasts
✔ Chapter Tests & Evaluation Tests
✔ Study Guides Including PDF files
✔ 24X7 eLearning Access, and support over Email
✔ Weekly Query Resolution Sessions




Offer Price: ₹ 41,366

Classroom Course

✔ Weekend Exam Prep Training Classes
✔ 180 Days Access to High-Quality Self-Paced Learning Content
✔ Globally recognized industry experts Trainers
✔ Mentorship from Industry Experts









Course Outline

● Introduction/Housekeeping
● Introduction to key ITIL concepts
● IT as a Service
● Introduction to processes and process management
● The Service Lifecycle approach
● Purpose, goal, objectives & Scope
● Value Creation through Services
● Assets – Resources and Capabilities
● Service Strategy – Main activities
● Service Strategy processes
● Service Portfolio management
● Demand management
● Financial management
● Business Relationship Management
● Purpose, goal, objectives & Scope
● The Service Desk
● Technical Management
● Application Management
● IT Operations Management
● Service Operations Processes
● Event Management
● Request Fulfillment
● Problem Management
● Access Management
● Purpose, goal, objectives & Scope
● Service Design processes
● The 4 P’s
● Service Design aspects
● Service Catalog Management
● Service Level Management
● Capacity Management
● Availability Management
● IT Service Continuity Management
● Service Portfolio
● Information Security Management
● Supplier management
● Design Coordination
● Purpose, goal, objectives & Scope
● Service Transition value to the business
● Technology and architecture in Service
● Service Transition Processes
● Change Management
● The 7 R’s of Change Management
● Service Asset and Configuration Management
● Release and Deployment Management
● Knowledge Management
● Purpose, goal, objectives & Scope
● Models and Processes
● The Deming Cycle
● Measurement and metrics
● Continual Service Improvement activities
● Risk management
● Continual Service Improvement interface
1. Make a way for additional job opportunities.
2. Gain systematic and professionally valued approach towards Data Management.
3. Perk up your position in the job market by becoming an ITIL certified professional.
4. Get certified and get better paid.
5. Learn the best practices to increase business productivity.
6. Gain expertise in ITIL methodologies and stand out from the uncertified counterparts.
Independent job reports states that certified ITIL® program managers earn an average annual salary of over $119K in the US, which makes ITIL® professionals among the highest-paid professionals in the IT industry! ITIL® is the most widely accepted framework for managing IT Services. Along with providing structure to deliver IT services in a consistent manner, it gives a set of practices for implementation which has benefited many organizations. Being closely tied to ISO/IEC 2000 standards, the popularity of the framework and the demand for ITIL professionals will remain high.
ITIL® Foundation Online Training helps you in accomplishing IT services tasks in cheaper, faster and more efficient ways resulting in better results. This makes ITIL® certified professionals great assets to organizations and sought-after in the job market. As an ITIL® certified manager, you have a well-defined career path towards advanced ITIL® certifications that enhance your professional worth.
Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT Service Management within an organization. IT professionals that are working within an organization that has adopted and adapted ITIL®, who need to be informed about and thereafter contribute to, an ongoing service improvement program.
Although no prior IT experience is required to apply for the certification exam, it is recommended that you have some experience working in an IT Service Management (ITSM) environment or service desk and have a basic understanding of ITSM issues.